Qualtrics was planning to go public, but $8 billion in cash from SAP changed the company’s mind. Here’s how SAP is hoping Qualtrics gives it an edge. …read more Source:: Open Source S
Tag: experience
A customer experience story: After a year of Comcast, my verdict
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•Customer experience (CX) is becoming everything in our hyper-connected world. Over the years, Comcast’s customer experience reputation has been far less than stellar. But after a year using the service, …read more Source:: Open Source S
Sapho adds hourly worker support to its employee experience portal
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•Hourly workers have different needs than salaried ones and more mobile access points to tasks. …read more Source:: Open Source S
Open Universities turns to Bluewolf to redefine student experience
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•Gaining a single view of each student has allowed Open Universities Australia to look to a future where machine learning can help them complete their degree in a more personalised …read more Source:: Open Source S
How to fix your brand experience from the outside in
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•Johann Wrede: To bring real consistency to the brand experience, leaders should stop slicing the problem into pieces that they try to solve independently. …read more Source:: Open Source S
What Google is learning about user experience
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•‘We’re living in the golden age of user experience.’ But it takes an enterprise to deliver superior UX.. …read more Source:: Open Source S
Adobe aims to connect data, content delivery in Experience Manager, clouds
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•With U.S. consumers spending a third of their day or more with digital content consumption, brands have to get smarter about engaging. …read more Source:: Open Source S
Lessons learned from Google’s application of artificial intelligence to user experience
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•Google developed an intelligent camera that learns what photos are meaningful to users. Behind the product is human-centered machine learning. …read more Source:: Open Source S
Telstra CIO: Customer experience leads the digital transformation
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•Telstra’s AU$1.2 billion digitisation effort has seen five customer experience-led initiatives crop up so far, with the CIO explaining that it is more about retraining teams in agile ways of …read more Source:: Open Source S
AI and big data converge to improve your airport customer experience
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•What if they built a cognitive system that knew when you were coming through the gate and made sure the airport was ready to provide you a smoother experience? …read more Source:: Open Source S