All four telcos hit with enforceable undertakings by ACMA, but Telstra says the shutdown of Indian outsourced offices has impacted its compliance efforts. …read more Source:: Open Source S
Tag: service
SugarCRM acquires Node, an AI-as-a-service company
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•SugarCRM said it is looking to use deep learning models to find signals and utilize inaccurate or incomplete CRM data. …read more Source:: Open Source S
Zoom adds smart display compatibility to Zoom for Home service
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•Zoom for Home will work with Amazon’s Echo Show, Facebook’s Portal, and the Google Nest Hub Max, the company announced. …read more Source:: Open Source S
NSW Department of Customer Service streamlines procure-to-pay with e-invoicing
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•The state government has also launched an online tool to make it easier to access liquor licence information and given the NSW court websites various upgrades. …read more Source:: Open Source S
Microsoft breaks ranks with its own service mesh
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•By Scott Carey Microsoft has announced that it will release its own open source service mesh — called Open Service Mesh (OSM) — and transfer it to the Cloud Native Computing …read more Source:: OpenSource
Telstra DNS falls over after denial of service attack
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•Customers with an unmodified configuration find themselves unable to access the internet. …read more Source:: Open Source S
Oracle shakes up blockchain cloud service pricing and backup
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•Company says customers are ‘increasingly’ moving blockchain applications into production. …read more Source:: Open Source S
Queensland to allow more public service workers to avoid CBD offices post-COVID
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•The plan is aimed at reducing the risk of COVID-19 transmission posed by public transport. …read more Source:: Open Source S
LG expands service robot deployment to hospitals
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•LG Cloi Servebot will assist hospital staff by carrying medical equipment at Seoul National University Hospital. …read more Source:: Open Source S
Digital-first customer service solutions emerge as their own software category
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•Digital-first customer service solutions is a new category in the making, with broad appeal to teams that must support authenticated or anonymous customers in the pre- and postpurchase stages. They …read more Source:: Open Source S