Customer experience (CX) is becoming everything in our hyper-connected world. Over the years, Comcast’s customer experience reputation has been far less than stellar. But after a year using the service, …read more Source:: Open Source S
Tag: story
From paper tape to a patched-together Altair 8800, the story of my first computers
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•In this hustle bustle world of smartphones and Internet of Things, it’s hard to remember that there was a time when we weren’t all wirelessly wired to the cloud. In …read more Source:: Open Source S
Information technology metrics are only part of the story
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•Survey finds surprisingly low adoption of formal service level agreements, but in the end, success factors are too intangible to measure. …read more Source:: Open Source S