An update from the SaaS HR provider has said it believes the accessed data may include names, street addresses, email addresses, and telephone numbers of its clients. …read more Source:: Open Source S
Tag: customer
Microsoft veteran Chris Jones leaves for customer data startup Amperity
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•Chris Jones, the head of Microsoft’s HealthCare NExT incubator has left the company after 21 years in various posts across the company. …read more Source:: Open Source S
Bank of Montreal, CIBC’s Simplii Financial report customer data breaches
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•The Canadian banks have reported being contacted by external ‘fraudsters’ claiming to have accessed information on an estimated 90,000 customers. …read more Source:: Open Source S
CMO playbook: How Pinterest uses data to create great customer experiences
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•Every marketer needs to understand how data and analytics can help create the right experiences for customers. A top practitioner from Pinterest shares his secrets for making investment decisions and …read more Source:: Open Source S
Zendesk rolls out new products for more integrated customer service
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•Zendesk Suite provides omnichannel support while Zendesk Connect uses data to provide more proactive, personalized service. …read more Source:: Open Source S
Panera Bread data leak reportedly exposed millions of customer records
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•The eight-month data leak may have exposed customer credit card information. …read more Source:: Open Source S
Unsecured server exposed thousands of FedEx customer records
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•Another day, another exposed Amazon S3 server. …read more Source:: Open Source S
NBN appoints Telstra alum as business customer officer
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•NBN’s continued focus on its enterprise-grade products has seen it appoint former Telstra Business MD Paul Tyler as its new chief customer officer for Business. …read more Source:: Open Source S
IBM, Salesforce expand AI partnership for deeper customer insights
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•Under the expanded partnership, Salesforce also names IBM a preferred cloud services provider, and IBM names Salesforce as its preferred customer engagement platform. …read more Source:: Open Source S
Telstra CIO: Customer experience leads the digital transformation
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•Telstra’s AU$1.2 billion digitisation effort has seen five customer experience-led initiatives crop up so far, with the CIO explaining that it is more about retraining teams in agile ways of …read more Source:: Open Source S