Survey finds IT executives are turning their attention and resources to the next great frontier of corporate growth — giving customers personalized experiences to remember. …read more Source:: Open Source S
Tag: customer
Oracle talks customer experience at Modern CX 2019
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•At its Modern Customer Experience event in Las Vegas, Oracle showcased products and services on this important topic. This article explains the basics of customer experience, what it is, and …read more Source:: Open Source S
4 customer service transformations: What the C-suite needs to know
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•The Fourth Industrial Revolution has radically transformed the customer’s expectations of companies, and customer service is transforming in kind to meet those expectations. A recent study found that 76 percent …read more Source:: Open Source S
Kathmandu ‘urgently’ investigating incident potentially exposing customer info
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•Customers of the outdoor clothing retailer may have had their card details, email, shipping and billing addresses, and Kathmandu login details exposed. …read more Source:: Open Source S
POS firm says hackers planted malware on customer networks
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•Nearly 140 bars, restaurants, and coffee shops all over the US have had POS systems infected with malware. …read more Source:: Open Source S
An Apple store salesman questioned my intelligence, says customer
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•Can it be that certain Apple store employees are a little pushy when it comes to selling Apple’s services? One customer says yes. I thought I’d try to find out. …read more Source:: Open Source S
Q&A: Visible CEO Miguel Quiroga talks customer service, expanding service to Android users
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•The Verizon backed digital carrier is launching an Android beta, and device sales. …read more Source:: Open Source S
Singapore Airlines customer logs into account, sees stranger’s personal data
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•Frequent flyer member successfully logs into her Krisflyer account using her user ID and password, but sees personal details of someone else including the booking reference for an upcoming trip, …read more Source:: Open Source S
Brazilian bank Inter pays fine over customer data leak
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•Following the exposure of data from nearly 20 thousand customers, institution achieves a final settlement. …read more Source:: Open Source S
CIO case study: Customer experience and digital transformation
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•The Chief Information Officer of semiconductor manufacturing company, MAXIM Integrated, explains his role in helping change how the company interacts with customers. It’s an informative look at the modern CIO …read more Source:: Open Source S