The state government has also launched an online tool to make it easier to access liquor licence information and given the NSW court websites various upgrades. …read more Source:: Open Source S
Tag: customer
RACV overhauls legacy IT to gain a single view of its customer
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•The organisation has changed drastically since it was founded over 100 years ago, but its tech stack was doing much of the same before it kicked off an ‘extensive’ transformation …read more Source:: Open Source S
Digital-first customer service solutions emerge as their own software category
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•Digital-first customer service solutions is a new category in the making, with broad appeal to teams that must support authenticated or anonymous customers in the pre- and postpurchase stages. They …read more Source:: Open Source S
IBM Cloud outage downs customer websites globally
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•Big Blue has reportedly told customers it is investigating the issue. …read more Source:: Open Source S
Kiwibank overhauled its customer service management system in time for COVID-19
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•The timeline had to be unexpectedly brought forward to enable contact centre staff to service customers. …read more Source:: Open Source S
Customer first: The best CRM software in 2020 for SMBs
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•If you want to make the most of your sales pipeline, customer relationship management software allows your business to monitor customer interactions, track deal progress, and analyze financial performance. …read more Source:: Open Source S
Conducting customer research remotely: Tips, tricks, and resources
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•Conducting research remotely has benefits. …read more Source:: Open Source S
Medibank centralising data to deliver personalised customer experience
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•Turning to Salesforce to gain a single view of its customer. …read more Source:: Open Source S
The evolving role of the CIO and CMO in customer experience
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•The CIO and CMO must work more closely together and co-govern key resources today in new ways to address an often outdated and/or too inadequate approach to digital customer experience …read more Source:: Open Source S
Microsoft discloses security breach of customer support database
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•Five servers storing customer support analytics were accidentally exposed online in December 2019. …read more Source:: Open Source S