The yellow bank has multiple accounts on customers, but it’s making cleaning up their problem. …read more Source:: Open Source S
Tag: customer
iiNet lost a copper line, an NBN customer, and must now undergo a systems audit
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•ACMA threatening to drag TPG-owned telco to court if it does not comply with direction. …read more Source:: Open Source S
Westpac and Microsoft launch data hub to personalise the customer experience
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•The bank claims the platform will help it prepare for the open banking regime and is part of its digital banking strategy. …read more Source:: Open Source S
Westpac targeting customer privacy with AU$50m annual cyber spend
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•The industry is also getting better at sharing information, Westpac’s CEO said. …read more Source:: Open Source S
M2 formally warned by ACMA after shifting customer without consent
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•Ten other telcos, including Exetel and Red Broadband, have been directed by ACMA to submit compliance statements. …read more Source:: Open Source S
Oracle: What is customer experience (and why you should care)
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•Oracle’s top marketing leader for customer experience explains why this topic is important, the challenges in making customers happy, and what you can do about it. …read more Source:: Open Source S
Bill McDermott’s departure can help SAP refocus on customer priorities, also brings risk
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•SAP announced that Bill McDermott, its CEO for the last nine years, is stepping down immediately. …read more Source:: Open Source S
Use RPA to make customer service agents more effective
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•RPA bots have the most value in automating tasks within processes for customer service. …read more Source:: Open Source S
Optus ‘doubling down’ on customer experience through the cloud
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•The Australian telco has turned to Google for help with boosting its customer experience. …read more Source:: Open Source S
Infinity Telecom hit by ACMA on customer information issues
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•ACMA has issued a remedial direction for the Sydney-based telco to amend its website with mandatory information. …read more Source:: Open Source S