The blue bank has touted breaking its ambitious customer-focused plans up into small pieces, leveraging Google Cloud to make that a reality. …read more Source:: Open Source S
Tag: customer
10 customer experience lessons from a CRM pioneer and trailblazer
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•Eighty-four percent of customers say the experience a company provides is as important as its products and services. Michael Maoz, a senior vice president of Innovation Strategy at Salesforce, has …read more Source:: Open Source S
Philadelphia Federal Credit Union customer accounts pilfered by fraudsters
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•Some customers lost hundreds of dollars during the weekend’s ATM fraud spree. …read more Source:: Open Source S
Fieldwork Software database leak exposed sensitive SMB records, customer credit card details
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•Once in a blue moon, however, the owner of leaky servers will take warnings seriously. …read more Source:: Open Source S
Ransomware gang hacks MSPs to deploy ransomware on customer systems
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•Hackers breach MSPs and use Webroot SecureAnywhere console to infect customer PCs with the Sodinokibi ransomware. …read more Source:: Open Source S
New customer expectations are rewriting the digital transformation playbook
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•Customers expect constant innovation. We are now entering an era where a company’s ability to provide innovative experiences is as important as the quality of its products. New 2019 research …read more Source:: Open Source S
Zoom reports strong Q1, ups outlook, adds to swelling customer base
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•Zoom’s IPO was hot and the company’s first quarter results weren’t far behind. …read more Source:: Open Source S
Bupa touts customer experience in digital transformation
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•The healthcare provider said it was important to understand why its customers were engaging before adopting technology for technology’s sake. …read more Source:: Open Source S
Austrade’s new customer-focused transformation is reaping rewards
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•The government entity pushed out a project in 10 weeks under its new way of operating. …read more Source:: Open Source S
AI improves CommBank’s customer engagement up to 400 percent
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•The bank used AI to analyse 200 billion data points to free up more time for its humans to do human things, like exhibit empathy and understand a customer’s individual …read more Source:: Open Source S